Privacy Policy

1 Information We Collect

When you interact with Asset Pools LLC through our website, enquiry forms, WhatsApp, phone, or email, we may collect the following information:

• Personal identification: Full name, phone number, email address
• Project details: Pool type, size, community location, budget range
• Communication records: WhatsApp messages, emails, and call logs
• Technical data: IP address, browser type, pages visited (collected via standard web analytics)
• Cookies: Session and preference cookies used to enhance browsing experience

2 How We Use Your Information

The information collected is used solely for legitimate business purposes, including:

• Responding to your service enquiries and providing pool-related consultation
• Preparing and sending cost estimates, proposals, and quotations
• Scheduling site visits and on-site assessments
• Managing Annual Maintenance Contracts (AMC) and service scheduling
• Sending relevant service updates or follow-up communication
• Improving our website and user experience based on analytics

We never sell, rent, or share your personal information with third parties for marketing purposes.

3 Data Storage and Security

All personal data collected is stored securely. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our communication is conducted through encrypted channels including WhatsApp Business and secure email servers. Access to client data is restricted to authorised Asset Pools LLC personnel only.

4 Cookies and Tracking

Our website uses standard cookies to remember your preferences and improve your browsing experience. No invasive tracking, fingerprinting, or cross-site tracking is deployed. You may disable cookies in your browser settings, though some features of the site may not function fully as a result.

5 Third-Party Services

Our website may utilise third-party services for functionality and analytics. These services operate under their own privacy policies:

• Google Maps: For displaying our service area
• WhatsApp (Meta): For direct client communication
• Unsplash / CDN services: For hosting optimised images
• Bootstrap / Tailwind CSS CDN: For website styling

We are not responsible for the privacy practices of these third-party services.

6 Your Rights

You have the right to:

• Request access to any personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Opt out of any marketing communications at any time

To exercise any of these rights, please contact us at info@assetpoolsdxb.com or info@assetpoolsdxb.com.

7 Retention Period

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with any applicable legal obligations. Project-related records (construction contracts, AMC agreements) are retained for a minimum of 7 years in accordance with UAE commercial law.

8 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated date. Continued use of our services following any change constitutes acceptance of the new policy.

9 Contact Us

For any questions, concerns, or data requests related to this Privacy Policy, please contact: